Aktana acquires Tact.ai’s technology
The acquisition brings Tact.ai's innovative mobile and conversational Al technology together with Aktana's leading omni-channel intelligence to deliver strategic, best-in-class customer engagement.
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WE GOT YOUR BACK!

Tact.ai Support Team is dedicated to provide a frictionless support experience with a high commitment to your success. We will gladly answer any questions you have about setup, usage or troubleshooting.

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TACT.AI SUPPORT SERVICES

Tact is the one-stop-shop for field teams to simplify their life and find better ways to work with customers at every touchpoint.

TACT

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TACT Portal

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Services

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TACT HELP CENTER

Our premium support services are available to all customers. All Tact premium customers have access to our Help Center:

  • 24/7/365 online

  • Including self-guided resources and product walk-throughs

  • Submit requests, track tickets progress and resolutions

SUPPORT OPERATIONAL HOURS

Monday – Friday, 7am – 7pm US PST

Note: After hours request with a response time within the first our of the next business day

SUPPORT RESPONSE TIMES

Tact.ai will provide an acknowledgment of a reported issue to the customer and respond within the target time frames specified below. The response will include the priority assigned to the ticket, any actions taken, immediate resolution if available, and any escalation plans.

Severity 1

Priority

Urgent

First Response Time

1 hour

Targeted Recovery Time

2 days

Update Interval

1 days

Definition

Critical business impact, Production down, more than 4 users impacted, product/feature/functionality not working, no workaround

Severity 2

Priority

High

First Response Time

4 hour

Targeted Recovery Time

3 days

Update Interval

2 days

Definition

Some business impact, 1-4 users impacted, product/feature/ functionality/performance degradation, loss of key functionality, the system still usable, workaround available

Severity 3

Priority

Normal

First Response Time

1 day

Targeted Recovery Time

4 days

Update Interval

3 days

Definition

Minimal to no business impact, non-critical function/isolated feature/functionality impacted, the system still usable, workaround available

Severity 4

Priority

Low

First Response Time

1 day

Targeted Recovery Time

5 days

Update Interval

As Needed

Definition

No business impact, minor/intermittent performance impact, the question on feature/functionality, how-to, enhancement/feature request

HAVE MORE QUESTIONS?

GO TO HELP CENTER

HUMAN-FRIENDLY CUSTOMER ENGAGEMENT

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